DIEGO (Deployment of Inclusive E-Gov)

DIEGO (Highly scalable Deployment model “of Inclusive E-Gov): Funded by the CIP-ICT-PSP-3 program.

DIEGO main target has been to provide, a friendly and easy way of transforming preexisting e-Government services, removing their ICT barriers (e-Exclusion), or creating new ones “from scratch” widely inclusive from the beginning, based on “open source best practice” across all Europe.

Its primary contribution has been to maintain and improve disadvantaged European citizens through a set of Service Offers that put them as central stakeholders with Needs, Preferences and Rights, using the preferred ICT channel (among widely available choices) and for accessing and using e-Gov services (with a minimum learning curve), without minding about what technology is behind, because it is absolutely hidden to them.

DIEGO main activities have been realized in the area that can be best termed as “Inclusive ICT enabled Public Services” a complex and dynamic area where social and inclusive eGovernance meet.

DIEGO main outcomes offer an answer to the question of how governments can facilitate their services towards citizens by making them friendlier and inclusive. And it does so by using a multi-channel approach and flexible availability of services configured around users’ needs and preferences.

DIEGO contributes and follow accessibility guidelines not simply by being compliant

to de facto standards as W3C, but applying a combination of strands such as: availability (whichever is the ICT channel to be used); affordability (within everybody reach); accessibility (easy to use and full inclusive), complemented by no less important factors as content, skills and motivation.

Throughout its lifecycle DIEGO managed to support a partnership approach where various different stakeholders have participated and where all actors have been trained and supported, and were actually responsible for achieving the outcomes, rather than on delivering particular services. In DIEGO, the links in the delivery network have been crucially enabled by ICT, in a mix of systems, technologies and media, including human based interactions.

The main outputs of the DIEGO Project throughout its life cycle have been the following:

1. A new “user-centric” and accessible service provision model for speeding up Inclusive e-Gov including trans-border services, according to preferred ICT media available (interactive TV, smart mobile devices, [desktop] kiosks or PCs) to their respective citizens.

2. A “highly scalable Deployment Model”, based on a Software as a Service (SaaS) approach and widely accepted web services standards (guarantee of interoperability with any back-office) and the affordability of the implementation, beyond the project (in the self-sustainability phase).


SEED (Speeding Every European Digital)

SEED (Speeding Every European Digital): CIPICT- PSP-5 program.

The main objective of the SEED (Speeding Every European Digital) project is to raise citizens’ awareness about the existing eGovernment contents and services previously invested by European Public Sectors, in order for citizens to be able to benefit from them.

More specifically, SEED is a powerful eService “for raising awareness and stimulating End Users engagement” about inclusive eGovernment services among citizens across Europe:

  • In a highly scalable and affordable way, served from the cloud computing,
  • Reusing as much as possible the European, National, Regional and Local stocks of Public Sector Information (PSI), and
  • Delivering it to citizens using Interactive Public Service Advertising (i-PSA) strategies: the final link to move from ‘Awareness’ to ‘Engagement’.

The aim of SEED is to expand, through the ‘cloud computing’ approach and a very cheap network of Interactive Public Service Advertising (i-PSA) nodes, the positive results of European Inclusive eGovernance initiatives to boost “citizen-centric” eGovernment Services, to reuse as much as possible the European, National, Regional and Local stocks of Public Sector Information (PSI) and to leverage saving costs of eGovernment and eGovernance deployments. SEED re-uses PSI making mash-ups of eGovernance contents for raising awareness of citizens about eGovernment services available across all Europe: it is, transforming PSI in i-PSA messages.

SEED’s main target users are citizens, especially those with low digital skills and ‘at risk of eExclusion’, that are, usually, frequent users of public facilities. They often visit public spaces for getting information about various things that are important to them, such as looking for a job or paying their taxes.

Thanks to the SEED service, being placed in public spaces (Town Hall, Health Care Centres, Libraries, Sports Centres, Parks, Main streets or squares, etc.) citizens will receive messages that will catch their attention.

For example, citizens queuing at the Town Hall to start a procedure are being informed by an interactive carousel on how to avoid the queue by using a self-service placed in the same building; Elders not acquainted with PCs are “always up to date” on Public Sector activities at Elders Centres; other citizens maybe more able to use some devices but that are unemployed, are informed, through the window of the Library, about latest job opportunities (from Local, Regional, National and even European job offers opportunities such as the EURES portal), etc.

SEED provides direct communication to citizens at point of decision, where the viewer is either waiting for service or looking for the right information.


FUPOL (ICT solutions for Governance and Policy Modeling)

FUPOL (Future Policy Modeling): FP7 ICT Call 7 – Objective ICT-2011.5.6 ICT solutions for governance and policy modeling.

The Future Policy Modelling Project (FUPOL) has been a research project funded by the 7th framework program of the European Union. Its research focus has been new technologies and methods for e-governance, e-participation and policy modelling. The FUPOL consortium consisted of partners from European countries, China and Kenya and comprised innovative multinational companies, leading research institutes, high-level political organizations as well as strong pilot partners. FUPOL consisted of an advanced policy lifecycle and an IT-solution with features supporting all phases of the proposed lifecycle.

During its implementation phase FUPOL has proposed a comprehensive new governance model to support the policy design and implementation lifecycle. The innovations were driven by the demand of citizens and political decision-makers to support the policy domains in urban regions with appropriate ICT technologies.

It has specifically targeted domains such as urban economy, community facilities, urban mobility and sustainable tourism. The scientific approach was based on the complexity of the science and it was aimed at reducing the complexity through a comprehensive policy spiral design lifecycle approach, deemed appropriate for complex societal problems.

The outcomes of the project, designed in line with the ICT work program, included a new governance model to engage all stakeholders in the whole policy lifecycle, a policy knowledge database, cloud computing based ICT framework, multilingual training, piloting in Europe, China and Africa, large scale dissemination and a sustainable exploitation strategy.

Plus, the FUPOL framework supporting the policy lifecycle with major innovations, multichannel social computing, policy topic sensing and extraction, advanced visualization including integration with GIS, multilingual semantic analysis, advanced policy modeling and model repository, dynamic agent based simulation, cloud computing and IMS supported crowd sourcing.